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Laguna Apartments FAQs

Browse the Laguna Apartments frequently asked questions by selecting a category below. If you have a question that is not listed, please contact us.

Accommodation FAQ's

General information about our accommodation and facilities.

Q: What time is check-in and check-out?

Check-in: from 2:00PM
Check-out: before 11:00AM

Q: Can I have a late check-out?

For late check-out, please arrange with Reception during your stay. Late check-out is subject to availability and not guaranteed.

Q: Do you require a security bond upon check-in?

Our $150.00 pre-authorisation allows for the placement of cardholder funds on hold for a pre-determined time, giving us the option of completing the transaction at a later date should there be any incidentals or extra charges. This allows us to verify that funds are available to cover any incidentals. The money is not debited from your account at this point but held until final payment is processed and should no payment be taken the money will be automatically be released after 4 - 10 business days. If you do not have a credit card, a $150.00 cash deposit is required and a copy of photo ID.

Q: Is there Internet or WiFi access available?

We have free Wi-Fi throughout the building.

Q: What are the reception hours?

Our reception hours are: 8:00AM to 4:00PM, Monday to Friday. For weekend, please visit onsite cafe. Phone service available 24/7.

Q: Is after hours check-in available?

Yes, we have 24 hour check-in from 2:00PM. If you are arriving after 4:00PM, please call Reception to provide ETA. Upon arrival, please park at the rear of the building (off Gore Street). Once outside the building door, just give us a call on the usual 07 4659 9188 OR 0413 899 981 and our afterhours staff member will talk you through check-in over the phone. All you will need to provide over the phone is the booking name and a credit card for a pre-authorisation hold.

Q: Is there car parking available?

You receive a complimentary secure under-cover car park space with your reservation. Access is available 24 hours a day. Ground floor parking is available for cafe customers. Parking is found at the rear of the building, just off Gore Street. 

Q: How often are the rooms serviced?

Bookings of 5 days or more receive a weekly service clean.

Q: Is all linen provided?

All linen and towels are provided, and topped-up during the weekly service clean. 

Q: Can I hire an extra bed or rollaway?

We have rollaway single beds available for hire at $50 for the first two nights, and $10 per night thereafter. For a week or more the flat rate is $100. 

Bed hire comes with a fresh set of linen and a towel. Maximum of one extra bed per apartment. Maximum apartment occupancy remains at four people.

Please call Reception to check availability. 

Q: How many people can stay in an apartment?

All of our apartments sleep a maximum of four occupants. Infants do not count towards the maximum number of occupants. 

Q: Is breakfast available?

We have an onsite cafe open from 7:00AM, seven days a week that serves a great breakfast menu. Breakfast orders can be placed in advanced directly with the cafe.

Q: What is the payment policy?

The day PRIOR to arrival, the total accommodation will be charged using the credit card provided at time of booking. Please call Reception in advance to make alternative payment arrangements.

Q: What is the cancellation policy?

If cancelled or modified up to two days prior to date of arrival, no fees will be charged.  If cancelled or modified later or in case of no-show, 100 percent of the first night will be charged as a penalty.

Location FAQ's

General information about our location.

Q: Are there shops or restaurants nearby?

See Reception staff for listing.

Q: Where can I buy groceries locally?

Coles at Grand Central

Q: Is there public transport nearby?

There’s a local bus stop opposite the apartments.

Toowoomba airport is also located approximately 8 km from the apartments.

Q: What local attractions are in the area?

National Parks, Queens Park's Botanical Gardens, the Japanese Gardens, Empire Theatre, Cobb & Co museum, Milne Bay Aquatic Centre, Grand Central Shopping Centre, Table Top Mountain, Picnic Point, The Woolshed at Jondaryan, cycling parks.

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